Privacy Policy

1. About this policy

This Privacy Policy explains how Piyaap (“we”) collects, uses, stores, shares, and protects your personal information when you use our mobile application and website (together, the “Service”). This policy is interpreted in line with Panama’s Law 81 of 2019 on Personal Data Protection and other applicable regulations.

2. Information we collect

• Account data: name, email, phone number, profile photo, and password (stored in encrypted form).
• Verification data: ID document and other information needed to verify your identity as a Professional.
• Location: your work area or approximate location, used to match you with nearby requests or Professionals.
• Content you generate: requests, proposals, messages, ratings, and reviews.
• Payment information: data needed to process coin purchases, handled by our payment provider; Piyaap does not store your full card details.
• Device and usage data: device model, operating system, app identifiers, and usage data for security and analytics purposes.

3. How we use your information

• To operate the Service: create your account, show requests to nearby Professionals, and enable sending proposals.
• To process coin purchases and maintain your account history.
• To verify your identity and prevent fraud or abuse.
• To send you Service-related notifications (new requests, proposals received, account status).
• To comply with legal obligations and resolve disputes between users when necessary.

4. How we share your information

When a Client posts a request and a Professional sends a proposal, each can see certain information about the other (for example, name, photo, rating, and, once a proposal is accepted, the contact details needed to coordinate the service). We do not sell your personal information to third parties. We may share data with:

• Providers that help us run the Service (hosting, storage, analytics, push notifications, payment processing).
• Authorities, when required by law or to protect the rights, safety, or property of Piyaap or our users.

5. Data retention

We keep your information while your account is active and for as long as needed to comply with legal obligations, resolve disputes, or enforce our agreements. You can request deletion of your account at any time from the app or by writing to us.

6. Your rights

Under Law 81 of 2019, you have the right to access, rectify, cancel, or object to the processing of your personal data, as well as to request portability of your information. You can exercise these rights by writing to us at legal@piyaap.com.

7. Children

The Service is not directed at anyone under 18, and we do not knowingly collect information from minors. If you believe a minor has provided us with personal information, contact us so we can delete it.

8. Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration. No system is completely secure, so we cannot guarantee absolute protection.

9. International transfers

Some of our infrastructure and payment providers may process information outside Panama. In those cases, we take reasonable steps to ensure your information receives a level of protection equivalent to what is described in this policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the date at the top of the document.

11. Contact

If you have questions about this policy or about how we handle your data, write to us at legal@piyaap.com.